XenDesktop

StoreFront

Citrix Receiver

Web Interface

• Citrix Systems supports Microsoft Internet Explorer 11.
• Citrix Systems supports Microsoft Internet Explorer 11 Update KB2929437 for Windows 7 and Windows Server 2008 R2.

• Citrix provides reasonable support for Internet Explorer 11 in XenApp and XenDesktop versions currently in mainstream maintenance. Citrix offers feasible workarounds for reported issues for Internet Explorer 11 in XenApp and XenDesktop versions currently in mainstream maintenance. For issues that do not have feasible workarounds, Citrix provides reasonable effort to supply hotfixes to address the issues.

• This is a live article, and is updated as and when the new information becomes available.

Known Issues

The following are the known issues along with the respective workarounds:

Issue 1 - HDX Flash Client Side Rendering Feature Does Not Work

Description

HDX Flash client side rendering feature does not work until Internet Explorer 11 with HDX Flash redirection enabled on XenApp 6.5, XenDesktop 5.6 and XenDesktop 7.1 VDA. XenApp 6.5, XenDesktop 5.6, XenDesktop/XenApp 7.0/7.1/7.5 In XenDesktop/XenApp 7.6 and later have this registry key is automatically created and set to 11

Workaround

The registry key value IEBrowserMaximumMajorVersion is queried by the HDX Flash service to check for maximum Internet Explorer version that HDX Flash supports. For Flash Redirection to work with Internet Explorer 11, set the registry key value IEBrowserMaximumMajorVersion to 11 (decimal) on the machine where HDX flash service is running. In case of XenApp, it would be the XenApp Server and in case of XenDesktop, it would be the machine where VDA is installed.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

• For a 32-bit operating system

  HKEY_LOCAL_MACHINESOFTWARECitrixHdxMediaStreamForFlashServerPseudoServer
  Add the entry named IEBrowserMaximumMajorVersion with a DWORD value = 11 (decimal). The hexadecimal equivalent is 0x0000000b.

• For a 64-bit operating system

  HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixHdxMediaStreamForFlashServerPseudoServer

  Add the entry named IEBrowserMaximumMajorVersion with a DWORD value = 11 (decimal). The hexadecimal equivalent is 0x0000000b

  Note: The preceding mentioned workaround is applicable for XenApp 6.5 and XenDesktop 5.6 and 7.1.
  

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Issue 2 - Security Warning While Connecting to Citrix Web Interface 5.4

Description

After installing Internet Explorer 11 or upgrading Internet Explorer 9 or 10 to 11 an Internet Explorer security warning message might be noticed while connecting to Citrix Web Interface 5.4.

Workaround

In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites to resolve this issue.

Note: The preceding mentioned issue and workaround is applicable for Windows 7 Service Pack1, Windows 8.1, Windows Server 2008 R2 and Windows Server 2012 R2.

Issue 3 - Server to Client URL Redirection Fails on XenApp

Description

Server to Client URL redirection feature of XenApp fails after upgrading to Internet Explorer 11.

Workaround

After installing Internet Explorer 11 on your XenApp server, the 64-bit version of Internet Explorer is set as default in some cases and URL redirection does not work with 64-bit version of Internet Explorer. Complete the following steps to resolve this issue:

1. On your XenApp server, open 32-bit Internet Explorer located at C:Program Files (x86)Internet Exploreriexplore.exe.

2. Go to Tools > Internet Options > Programs and click Make Internet Explorer the default browser.

   Note: The issue reported is applicable for Windows 2008 R2 Service Pack 1 running XenApp 6.0 or XenApp 6.5.

Issue 4 - Logon on Drop-down Not Available on Web Interface Login Page

Issue

A Log on Type drop-down option on the main Web Interface Login page, which allows users to pick the log on method is is not available.

Workaround

To resolve this issue:

1. In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites.

2. Enable compatibility view for the site under Internet Options > Tools > Compatibility View Settings and add the Web Interface site to Compatibility View.

3. Restart Internet Explorer.

Note: Customer is using the Medium-High for security level.

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Issue 5 - Prompt to Install Citrix Receiver Even After Installing Receiver

Description

Users are getting prompted to install Citrix Receiver even after it was previously installed or Users might get Open Save Cancel dialog when attempting to launch published application or Desktop even after adding the Web Interface site to trusted sites in Internet Explorer > Tools > Security > Trusted Sites.

Workaround

To resolve this issue:

1. In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites.

2. Enable compatibility view for the site under Internet Options > Tools > Compatibility View Settings add the Web Interface site to Compatibility View.

3. Restart Internet Explorer.

Note: When Medium-High security level is configured within Internet Explorer 11, Smart Screen Filter must be disabled.

Emory Citrix Workspace

The preceding mentioned issue is not observed with StoreFront 2.1.

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Issue 6 - HTML5 based video not playing/rendering or slow performance

Emory Healthcare Citrix Workspace

Description

HTML5 based video doesn't play or plays with slow performance.

Emory Citrix Workspace Login

Workaround

To resolve this issue:

1. In Internet Explorer Options > Advanced tab, select Use software rendering instead of GPU rendering.

2. Restart Internet Explorer

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